Shipping & Cancellation Policy
What are the shipping rates in the UAE?
Across UAE, it is a flat rate of Dhs 35.
I live in the UAE; when can I expect my ordeR?
To the main cities in UAE, we ship within 1 business day, and if you live in any of the more remote areas mentioned below, please note that we will deliver to your area on these assigned days.
|AREA||DAY OF DELIVERY|
|SILA - JABAL DAN - GAYATHI - AL RUWAIS - ZAYED CITY - MIRFA - MAZIRA - GHAWAIFAT||SAT - SUN|
|LIWA - HAMIM - TARIF - HABSHAN - ZAFRAH||MON - TUE|
|AL OHA - AL KHAZNA||SATURDAY|
|AL SAAD - GOEA - KHATIM - MODAFANAH (OMAN BORDER)||SUNDAY||NEW TRUCK ROAD||MONDAY|
|AL REMAH - AL WAGAN - NEW OL DHAHIR - SHUIB - UMM GHAFA - ABU GARAYYA - NAHEL - SWEIHAN - AL FAQQA - AL HAIYIR - UD AL BAYDA - AL QOUA - AL DAHRA||WED - THU|
|FOUAA - HEEYAR - KHALIDIYA - NAZYAD RESIDENCE - NAAMA - NAHEL - NEW DAD - SHUIBA - SULAIMAT - AIRPORT - MARKANIYA - ALTAYEBAH - AL LISAILI - MURQUAB - NEW SHWAIB - JABAL HAFEET - AYN AL FAYDAH||ALTERNATE|
|RAS AL KHAIMAH|
|ADAN - KHATH - MANAMA - AL GHAIL - SAADI GARAYYA - PIONEER CEMENT FACTORY - RAK AIRPORT||SATURDAY|
|AL JEER - SHAAM - KHOR KHOR - GHALILAH||SUNDAY|
|AL RAMS - JAZIRA AL HAMRA - AL QIR||ALTERNATE|
|SIJI AL HAIL - MURBA||SATURDAY|
|ZUBARA - AL BADIYAH - DADNA||THURSDAY|
|DUSAN SIGHT - BAARAOUD - AL HAIL (CRUSHERS/DUSAN SITE) - SHAHMA RESIDENTIAL AREA (DHAID)||ALTERNATE|
|UMM AL QUWAIN|
|AL SHAKBOT CITY||SATURDAY|
|FALAJ MULLA - FAAFA||SUNDAY|
|MALEHA - MADAM - SHAM - GHALILAH||SUNDAY|
After ordering from peacefull, can i cancel my order?
Unfortunately, all sales are final so please take your time and decide before finalising your order.
Can I exchange or return my order?
Unfortunately we do not offer any exchange or return policy. Due to COVID hygiene restrictions, all sales are final.
I paid for an order with my card and I refused to accept my order upon delivery, can I be refunded?
If you refused your order, we will issue store credit to your account for you to redeem anytime you want. Please take your time and decide before finalising your order.
I received missing items / the wrong order. What should i do ?
We are proud to say that our fulfillment center is fully robotic with a 99.9% accuracy rate. However we know that mistakes do happen, if that is the case please email us at email@example.com with your original order number and a picture of the wrong items within 72 hours of receiving. We will then schedule a pickup time. During this process, we will pick up the wrong order in its original packaging, sealed and unused. At the same time we will replace it with your original order. *including any missing items, and all the shipping costs of replacement will be done by Peacefull.
I received damaged goods. What do I do ?
Please email us at firstname.lastname@example.org immediately within 72 hours of receiving your order with clear pictures of the damaged products and a copy of your order number/ summary. We will then schedule a pickup time. During this process, we will pick up the damaged products in its original packaging and at the same time we will replace it with your new products. Peaceful will cover all shipping expenses.
I wasn’t home when my delivery arrived?
1) Before delivering your order our courier service will reach out to you to confirm your address and location, and inform you of an estimated time of delivery. If no one is available to accept the order after the confirmed time, we will schedule another delivery at a more preferred & agreed upon time, and perhaps a more convenient location. If on the second delivery no one is present to accept the order we will cancel your order and issue a store credit to your account for you to redeem anytime you want.
Does Peacefull accept Cash On Delivery?
Peacefull’s current payments methods offered through Peacefull.com are via ApplePay, Visa or MasterCard.
Does peacefull ship internationally?
For now Peacefull.com only delivers to GCC countries: KSA, Kuwait, Oman, Qatar and Bahrain, however we hope to deliver to more countries around the world very soon!
For Saudi Arabia areas and available service, please see the table below.
|REMOTE AREAS FOR KSA||AVAILABLE SERVICE|
|ABHA - ABU ARISH - AHAD RAFIDAH - ANAK - ARAR - AYUN - BADAYA - BAHA - BIKERYAH - BISHAH - BURAYDAH - DAMMAM - DAWMAT AL JANDAL - DHAHRAN - DILAM - DIRIYAH - DUWADIMI - GHAT - GIZAN - HAFAR AL BATEN - HAWEYAH - HUFUF - JAMOUM - JEDDAH - JOUF - JUBAIL - KHAFJI - KHAMASIN - KHAMIS MUSHAYT - KHARJ - KHUBAR - MADINAH - MAJMAAH - MAKKAH - MUBARRAZ - NAJRAN - NAMAS - QATIF - QAYSUMAH - QUNFUDHAH - QURAYYAT - RABIGH - RASS - RIYADH - SABYA - SAFWA - SAYHAT - SHAQRA - SHAROURAH - SKAKAH - TABUK - TAIF - TARUT - THQBAH - UNAYZAH - WADI AL DAWASIR - YANBU - ZULFI||DOOR DELIVERY|
|ADHAM - AFIF - AFLAJ - AIN DAR - AL AIS - AL HAIT - AL WADEEN - ALARDHAH - ALASYAH - ALBIRK - AQIQ - AR RAYN - ARTAWIYAH - ASFAN - AT TUWAL - ATAWLAH - BADR - BAHRAH - BALASMAR - BAQAA - BARIQ - BASHAYER - BATHA - BAYSH - BIJADIYAH - BILJURASHI - BUQAIQ - DARB - DAYER - DHAHRAN ALJANOUB - DHALIM - DHAMAD - DHUBA - DHURMA - EDABI - FARASAN - HABONA - HANAKIYAH - HAQL - HARIQ - HAWTAT BANI TAMIM - HAWTAT SUDAYR - HURAYMILA - KHAYBER - KHULAIS - KHURMAH - LITH - MAHD AD DHAHAB - MAHD AL DAHAB - MAJARDAH - MANDAQ - MARAT - MIDHNAB - MUDHAYLIF - MUHAYIL - MUKHWAH - MUWAYH - MUZAMIYAH - NAIRIYAH - NAMERAH - OYUN - QARYAT AL ULYA - QILWAH - QUWAYIYAH - RAFAYA ALGIMSH - RAFHA - RAFIAH - RAHIMA - RANYAH - RAS TANNURAH - REMAH - RIYADH AL KHABRA - RSC KFUPM - RUWAYDAH - SABT AL ALAYA - SAJIR - SAFWA - SALBUKH - SAMTAH - SARAT ABIDA - SARRAR - SHUQAYQ - SULAYYIL - TABARJAL - TAIMA - TANUMAH - TAREEB - TATHLEETH - THADIQ - THUWAL KAUST - TURAYF - TURBAH - ULA - UMLEJ - UQLAT AS SUQUE - UYUN AL JIWA - WADI BIN HASHBAL - WADI HALI - WAJH - YANBU AL NAKHAL||HAL|
For Oman areas outside Musqat, please see the table below.
|REMOTE AREAS FOR OMAN||SERVICE DAYS||TIME PERIOD|
|SAHAM - KHABOURA - NIZWA - SUR - BAHLA - MASANAAH - AL BIDAYA - AL KHADHRA - IBRA - IZKI - MUDHAIREB - SUWAIQ - SOHAR - IBRI - FALAJ AL QABAIL - AL ARAQI - TANAM - RUSTAQ - JALAN BANI BU ALI - JALAN BANI BU HASSAN - ADAM - SINAW - SAMAIL - KAMIL WAL WAFI - BIDBID - FANJA - LIZEG - MANAH - MUDHAIBI - AL BIDIYAH - NAKHAL - SAMAD AL SHAN - AL QABIL - AL WASIL - SHINAS - LIWA - DHANK - YANQAL - HALBAN - BARKA - AL NUMAN - AL SAWADI - BURAIMI - DUQUM - JIFNEEN - QURIYAT - HAMRA||SAT SUN MON TUE WED THU||DAILY|
|SALALAH - SAADA - RAYSUT - RAYSUT INDUSTRIAL AREA - QUQAD - TAQA - MIRBAT||SAT SUN MON TUE WED THU||EVERY WEEKEND|
|DUQUM - MASIRAH||WED||DAILY|
Does Peacefull have a physical store?
If you would rather shop for our products in person, you will find us at Sephora stores across Dubai, Abu Dhabi and on their website at Sephora.ae
If I purchased from Sephora.ae, can i return my order to peacefull.com?
Although Sephora is our retailer, note that sales through Sephora.ae and peacefull.com are completely different. You can check the Sephora Policy and shipment terms through Sephora.ae
Where can i find peacefull in the UAE?
You will find us at three different Sephora stores across UAE:Dubai Mall City Center Mirdif – Dubai The Galleria Mall – Abu Dhabi
Where can i find peacefull in the GCC?
Through our website peacefull.com, sephora.ae and Sephora UAE stores in three locations. Click HERE for more information on available Sephora store.
MORE QUESTIONS? Email us at email@example.com